Fibre is much, much faster than ADSL and Naked ADSL, which means that you’ll make a faster and better connection when downloading emails, files, website content, media-rich files, etc. ADSL (including Naked ADSL) runs over old copper telephone wires and was never really meant to do anything more than making sure you can phone your granny. Linespeeds and connectivity can be affected by copper wire theft and the distance your house is from the Openserve local exchange box. Fibre on the other hand, uses some of the most recent technology with the sole purpose of transmitting data at incredibly fast speeds. Oh, it’s also made out of tiny glass particles so it doesn’t get nicked!

Webafrica provides you with a fully insured, premium free-to-use Fibre router. So you are sorted. That said, you can use any router that has a LAN/WAN port, BUT it will need technical reconfiguring. We suggest you use ours. Everything will be set up for you and because it’s insured, if anything goes wrong you know you’re covered.

Please note: Our Free-to-Use routers can provide a 1Gbps wired connection. We cannot guarantee the wireless speed. Should you want a router that can provide a 1Gbps WiFi connection, you have the option of buying our TPlink C7.

We rely on our various suppliers to provide us with the areas that can get Fibre Internet. Whilst they do roll out new Fibre lines every week, not every area is covered yet as it is still a growing process in South Africa. Once we receive confirmation from our partnering suppliers (Fibre Network Operators) that a certain area will receive Fibre within the next few months, we usually add an option for pre-ordering the service if it will be available to you. Pre-ordering will get your name in the queue for installation when the Fibre goes live.

You can enter your address on our coverage map at the top of the web page to see which services are available to you at the moment.

For sure! We don’t do contracts, remember?

So you can do any of the above at any time.

Upgrades are effective within 3 days of placing your upgrade request.

Downgrades are effective on the 1st of the new month (if you downgrade before the 20th, otherwise it will only be effective the next month).

Please note: You may be liable for a once-off regrade processing fee.

To Cancel – we need just one calendar month’s notice. Should you decide to cancel, please note that you may be liable for clawbacks and/or a cancellation processing fee.

Because we rely on external infrastructure providers to connect you, we can’t give a hard and fast timeframe. If you scroll up on this page you will see that we publish a live average wait time on each infrastructure providers’ info block. We hope this helps.